Troubleshooting
Please use our Sandbox environment to develop and test your code.
If your private API request is failing, turn on debug logging so you can print out:
- the full headers of the HTTP request that you are sending
- the HTTP status code of the response
- the full content of the HTTP response
Make sure that you are not sending the JSON as the POST body.
If you receive a 400 error that you are missing required data, then copy the base64 encoded string in X-GEMINI-PAYLOAD to a base64 decoder such as https://www.base64decode.org/ and decode it. Compare the decoded JSON to the documentation for the endpoint you are trying to access.
If you are receiving a 429 response, then see Rate Limits.
Support
If you still have a problem then contact trading@gemini.com with the following information:
- Which environment did you try to make the request in, production or sandbox?
- What is your API key?
- What URL were you trying to hit?
- What IP address did you make the request from?
- What date and time (including time zone) did you try to make the request?
Please make sure to include:
- your HTTP request headers
- the full JSON response from the server
If you leave any of this information out, the response to your support request may be delayed.